1. Can I have a sample order? Yes, any sample orders are welcome. Mixed model samples are also acceptable.
2. What about the lead time?
5 weekdays for sample orders, 1-2 weeks or longer for bulk buying.
3. What's your MOQ?
MOQ is 1pc.
4. How do you ship the goods and how long will it take to arrive?
Basically, the goods are shipped out by DHL,UPS, FedEx, TNT, SF Express etc. It usually takes 5-10 days to arrive. You can also pick air / sea shipping or other ways.
5. Is it OK to have my logo / own packaging?
Yes, and you might need to offer more details and follow some other requirements.
6: What's the product warranty ?
It varies from 1 years because of different types of products.
7: How do you deal with the faulty items?
1, Our entire production is operated under strict quality control system with very low defective rate.
2, In the warranty period, online technical support and repairs are offered, we will exchange or refund it if that doesn't work according to the situations. We don't take responsibility for Any damages / misuse.
3, We appreciate any of your advice or suggestions about the imperfections or flaws of our products.
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